Privacy Policy

 

The Hotel Post Andeer GmbH runs the Hotel Post Andeer and is therefore the operator of the website www.hotelpostandeer.ch. The Hotel Post Andeer GmbH is therefore also responsible for the collection, processing and use of your personal data and the compatibility with the applicable data protection law.

 

Your trust is important to us, which is why we take data protection seriously and ensure appropriate security. Of course, we observe the statutory provisions of the Federal Data Protection Act (DSG), the Ordinance on the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG) and other applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (GDPR) .

Definitions of the terms used (eg “personal data” or “processing”) can be found in Art. 4 GDPR.

 

Data processing in relating to our website

 

Visiting our website

 

When you visit our website, our servers temporarily save each access in a log file.

The following technical data will be recorded by us, as always with every connection to a web server, without your intervention and stored by us until the automated deletion after 38 months at the latest:

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• The IP address of the accessing computer

• The name of the owner of the IP address range (usually your internet access provider)

• The date and time of access

• The website from which the access was made (Referrer URL), if applicable, with the search term used

• The name and URL of the retrieved file

• The status code (e.g. error message)

• The operating system of your computer

• The browser you are using (type, version and language)

• The transmission protocol used (e.g. HTTP/1.1)

• If applicable, your username from a registration/authentication

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The collection and processing of this data is for the purpose of enabling the use of our website (connection setup), to ensure the long-term security and stability of the system and to optimise our website and for internal statistical purposes. This is our legitimate interest in the processing of data pursuant to Art. 6 para. 1 lit. f GDPR.

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The IP address will also be evaluated together with the other data in case of attacks on the network infrastructure or other unauthorised or improper use of the website for the purposes of intelligence and defence and, where appropriate, used in criminal proceedings for identification and civil and criminal proceedings against the users concerned. This is our legitimate interest in the processing of data pursuant to Art. 6 para. 1 lit. f GDPR.

 

Use of our contact form

 

You have the option of using a contact form to get in touch with us. For this we need the following information:

 

• First name and surname

• E-mail address

• Subject / message

 

We only use this data to respond to your contact request in the best possible and most personalised way. The processing of this data is therefore required within the meaning of Art. 6 para. 1 lit. b GDPR for the implementation of precontractual measures or is within our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

 

Sign up for our newsletter

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You can subscribe to our newsletter on our website. This requires registration. As part of the registration, the following details must be provided:

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• Email address

• First name and last name

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The above data is necessary for data processing. By registering, you give us your consent to the processing of the details provided in order to personalise the information and offers sent to you and to better align this with your interests.

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By registering, you give us your consent to the processing of the specified details for the regular sending of the newsletter to the address specified by you and for the statistical evaluation of the user behaviour and the optimisation of the newsletter. This consent constitutes, pursuant to Art. 6 para. 1 lit. a GDPR, our legal basis for the processing of your email address. We are entitled to commission third parties with the technical handling of advertising measures and are entitled to pass on your details for this purpose.

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At the end of each newsletter you will find a link where you can unsubscribe at any time. As part of the deregistration you can voluntarily inform us of the reason for the deregistration. Any further processing will only be done anonymously to optimise our newsletter.

 

Booking via our website, by correspondence or by phone call

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To make reservations on our website, you can either book as a guest or open a customer account. When registering for a customer account, we collect the following data:

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• Title

• First and Last Name

• Mailing address

• Phone

• Email address

• Credit card information

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We will only use this information and other information voluntarily provided by you (e.g. expected time of arrival, motor vehicle license plate, preferences, remarks) to process the contract unless otherwise stated in this privacy statement or you have not specifically consented thereto. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in case of any uncertainties or problems and to ensure the correct payment.

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The legal basis for data processing for this purpose lies in the fulfillment of a contract pursuant to Art. 6 para. 1 lit. b GDPR.

 

Voucher shop

 

You have the option of placing orders at our voucher shop using the contact form. For this we need the following information:

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• Title

• First name and last name

• Company

• Mailing address

• Phone

• Email address

• Payment

• Shipping

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We use this information and other information you have voluntarily provided only to fulfill your order.

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Cookies

 

Cookies help in many ways to make your visit to our website easier and more enjoyable and meaningful. Cookies are information files that your web browser automatically saves to your computer’s hard drive when you visit our website.

For example, we use cookies to temporarily store your selected services and submissions when filling out a form on the website so that you do not have to repeat the entry when you access another subpage. Cookies may also be used to identify you as a registered user after you have registered on the website without having to log in again when you access another subpage.

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Most internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a note always appears when you receive a new cookie.

Disabling cookies may mean that you cannot use all the features on our website.

 

Data processing related to your stay

 

Data processing to fulfill legal reporting obligations

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Upon arrival at our hotel, we may need the following information from you and those you are with:

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• First and last name

• Postal address and canton

• Date of birth

• Place of birth

• Nationality

• Official ID and number

• Arrival and departure day

• Room number

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We provide this information for the fulfillment of legal reporting obligations which arise in particular from hospitality or police law. Insofar as we are required to do so under the applicable regulations, we will forward this information to the relevant police authority. In fulfilling the legal requirements, our legitimate interest is pursuant to Art. 6 para. 1 lit. f GDPR.

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Recording of related services

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If you receive additional services during your stay (for example, use of the telephone), the object of service as well as the time of receipt of the service will be recorded by us for billing purposes. The processing of this data is required pursuant to Art. 6 para. 1 lit. b GDPR for the execution of the contract with us.

 

Storage and exchange of data with third parties

 

Booking platforms

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If you make bookings via a third-party platform, we will receive personal information from the respective platform operator. This usually relates to information refered to in Section 5 of this data protection declaration. In addition, inquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to make the booked services available. The legal basis for data processing for this purpose lies in the fulfillment of a contract pursuant to Art. 6 para. 1 lit. b GDPR.

Finally, we may be notified by the platform operators about disputes related to a booking. In doing so, we may also receive data on the booking process, which may include a copy of the booking confirmation as proof of the actual posting. We process this data in order to safeguard and enforce our claims. This is our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

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Please also note the privacy policy of the respective provider.

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Central storgae and linking of data

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We store the specified data in a central electronic data processing system. The data relating to you is systematically recorded and linked to the processing of your bookings and the processing of the contractual services. For this we use:

 

Cloudbeds PMS 

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Bexio AG

Old Jonastrasse 24

8640 Rapperswil-Jona

 

Lightspeed AG

Rue du Lac 12

1207 Geneva

 

The processing of this data in the software is based on our legitimate interest within the meaning of Article 6 (1) (f) GDPR in customer-friendly and efficient customer data management.

 

Retention period

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We only store personal data for as long as is necessary to use the above tracking services as well as any further processing within the scope of our legitimate interest. Contract data is kept longer by us, as this is required by statutory storage requirements. Retention requirements, which oblige us to keep data, result from regulations relating to the right to report, relating to financial accounting and relating to tax law. According to these regulations, business communication, concluded contracts and accounting documents must be kept for up to 10 years. As far as we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting purposes and for tax purposes.

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Disclosure of date to third parties

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We only pass on your personal data if you have expressly consented, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass your data on to third parties, as far as this is required within the context of the use of the website and the execution of the contract (including outside the website), namely the processing of your bookings. One service provider to which the personal data collected via the website is disclosed or which has access to it is our web host Wix.com. The website is hosted on servers in Switzerland. The disclosure of data is for the purpose of providing and maintaining the functionality of our website. This is our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Finally, we will forward your credit card information to your credit card issuer and credit card acquirer upon credit card payment on the website. If you decide to pay by credit card, you will be asked to enter all the necessary information. The legal basis for passing on the data lies in the fulfillment of a contract pursuant to Art. 6 para. 1 lit. b GDPR. As regards the processing of your credit card information by these third parties, we ask you to read the terms and conditions and privacy policy of your credit card issuer.

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Transfer of personal data abroad

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We are also entitled to transfer your personal data to third-party enterprises (contracted service providers) abroad for the purposes of the data processing described in this privacy policy. These are obliged, to the same extent as we are ourselves, to maintain data protection. If the level of data protection in one country does not correspond to the Swiss or the European one, we contractually ensure that the protection of your personal data at all times corresponds to that in Switzerland or in the EU.

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Further Information

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Right to information, correction, erasure and restriction of processing; Right to data portability

You have the right to receive information about the personal data that we store about you on request. In addition, you have the right to correct inaccurate data and the right to delete your personal data, as far as there is no statutory storage obligation or an authorisation requirement that allows us to process the data.
You also have the right to reclaim from us the data you have given us (right to data portability). On request, we also pass the data on to a third party of your choice. You have the right to receive the data in a common file format.
You can reach us for the aforementioned purposes via the email address post@hotelpostandeer.ch. We may, at our sole discretion, require proof of identity to process your requests.

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Data security

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We use appropriate technical and organisational security measures to protect your stored personal data against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share your computer with others.
We also take corporate privacy very seriously. Our employees and the service enterprises commissioned by us have been bound to confidentiality and comply with data protection regulations.

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Note about data transfer to the US

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We would like to point out to users resident or domiciled in Switzerland that in the US there are surveillance measures taken by US authorities which generally entail the storage of all personal data of all persons whose data was transferred from Switzerland to the US. This is done without any differentiation, limitation, or exception on the basis of the objective pursued, and without an objective criterion that would limit the US authorities access to the data and its subsequent use to very specific, strictly limited purposes which justify access to this data as well as intervention associated with their use. Furthermore, we would like to point out that in the US there are no legal remedies available for affected Swiss residents that allow them to obtain access to the data concerning them and to demand their rectification or deletion, and that there is no effective legal protection against general legal access rights of US authorities. We explicitly inform such persons concerned about this legal and factual situation in order for them to make a correspondingly informed decision to consent to the use of their data.

For users residing in EU member states, we point out that, from the point of view of the European Union, the US does not have sufficient data protection levels due to, inter alia, the issues mentioned in this section. To the extent that we have explained in this privacy statement that recipients of data (such as Google) are based in the US, we will either ensure that your data is protected at a reasonable level by our partners by contractual arrangements with these enterprises or by securing certification of these enterprises under the EU or Swiss-US Privacy Shield.

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Right to complain to a data protection supervisory authority

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You have the right to complain to a data protection supervisory authority at any time.

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Translator’s note:
Should there be discrepancies between the interpretation of the German and English versions of this Data Protection Declaration, the German version shall prevail.